We have a 14 day return policy, which means you have 14 days after receiving your damaged item to request a return. To be eligible for a return, your items must be damaged or inedible. We only accept refunds if your item has been received in a damaged or inedible condition.

You’ll also need to provide us your order number & provide us with enough relevant information for us to be able to confirm your proof of purchase. To start a return, you can email us at thecandygarage@hotmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.

 

Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at thecandygarage@hotmail.com

 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as pick & mix), products that have arrived in a good condition and are edible and items that have been sent to you for free such as giveaways etc. Please get in touch if you have questions or concerns about your specific item.

 

Unfortunately, we cannot accept returns on clearance items, or pick your own mixes.

 

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

The Candy Garage Ltd – Subscription Terms & Conditions

 

1. Subscription Plans and Commitment

The Candy Garage Ltd offers subscription plans with commitment periods of 3 months, 6 months and 12 months.

By purchasing a subscription, you agree to the minimum commitment period selected at checkout. Each subscription plan offers discounted pricing in return for completing the agreed subscription term.

2. Subscription Discounts

The discounted prices available through our subscriptions are conditional upon completion of the selected subscription commitment period.

The discounts are offered on the understanding that customers will maintain their subscription for the full agreed term.

3. Early Cancellation and Discount Repayment

If you choose to cancel your subscription before completing your selected 3-month, 6-month or 12-month commitment period, the discounts you have received may be forfeited in accordance with these terms.

Where applicable, you will be responsible for paying the difference between the discounted prices you paid and the standard prices that would have applied had you purchased the products without a subscription.

Any amount due will be calculated based on the discounts received on purchases made during your subscription period. We will provide a breakdown of the calculation and notify you of any outstanding balance.

Example: If you received £30 in subscription discounts before cancelling early, the £30 difference may become payable, subject to these terms and applicable consumer law.

4. Cancellation Requests

To request cancellation, please contact The Candy Garage Ltd.

Cancelling a subscription or stopping future payments does not automatically cancel any outstanding balance that is lawfully due under the agreed subscription terms.

We will confirm your cancellation and advise you of any applicable outstanding balance.

5. Completion of the Subscription Term

Once you have completed your selected 3-month, 6-month or 12-month commitment period, you will have fulfilled the minimum subscription term.

Any continuation, renewal or further subscription period will be subject to the renewal terms presented to you when subscribing.

6. Statutory Rights

Nothing in these terms affects your statutory rights under UK consumer law, including any applicable cancellation rights.

Any repayment of discounts will be applied only where permitted by law and where the relevant terms were clearly communicated before the customer entered into the subscription agreement.

7. Contact Information

For any questions regarding your subscription, cancellation or an outstanding balance, please contact The Candy Garage Ltd through our website:

www.thecandygarage.com